Information We Collect
Understanding what personal data we gather and why we need it
At verilopnixa, we collect information when you engage with our business mentorship services. This includes details you provide during initial consultations, program enrollment, and ongoing mentoring sessions. We only gather information that helps us deliver effective business guidance tailored to your specific needs.
Personal information may include your name, business contact details, industry background, and specific business challenges you're facing. We also collect information about your mentorship goals, current business performance metrics you choose to share, and feedback about our services.
Contact Information
Name, email address, phone number, business address, and professional title for communication and service delivery purposes.
Business Details
Industry type, company size, business structure, and operational challenges that inform our mentorship approach.
Engagement Data
Session notes, progress tracking, resource usage, and communication preferences to personalise your experience.
Collection Limitation
We only collect information that directly supports your business mentorship journey. You can decline to provide certain details, though this may affect how we customise our services for your specific situation.
How We Use Your Information
The specific ways we utilise your data to support your business growth
Your information helps us create meaningful mentorship experiences. We use business details to understand your industry context and match you with mentors who have relevant experience. Contact information enables us to schedule sessions, send resources, and maintain ongoing communication about your progress.
We analyse engagement patterns to improve our services and develop new resources that address common business challenges. Session notes and progress tracking help maintain continuity between different mentoring sessions and ensure we're addressing your evolving needs.
Marketing communications are sent only with your explicit consent, focusing on business insights, industry updates, and program information that might benefit your professional development. You can adjust these preferences anytime through your account settings or by contacting us directly.
Data Sharing and Disclosure
When and how we share information with third parties
We share information only when necessary to deliver our mentorship services effectively. Your assigned mentors receive relevant business context to provide informed guidance, but we limit this to information directly related to your mentoring goals.
Third-party service providers who support our operations – such as scheduling platforms, communication tools, and payment processors – access only the minimum information required for their specific functions. These providers are contractually bound to protect your data and cannot use it for their own purposes.
We may disclose information if required by Australian law, court orders, or to protect the safety and rights of our clients and mentors. In business succession scenarios, your information might transfer to new ownership, but you'd be notified of any changes to privacy practices.
No Commercial Sale
verilopnixa never sells your personal information to third parties for commercial purposes. Your business details and mentorship journey remain confidential within our service ecosystem.
Your Privacy Rights
Understanding and exercising your rights regarding personal data
Access Your Information
Request a copy of all personal information we hold about you, including how it's being used and who has access to it. We'll provide this within 30 days of your request.
Correct Inaccuracies
Update or correct any personal information that's outdated or incorrect. You can do this through your account dashboard or by contacting our support team directly.
Request Deletion
Ask us to delete your personal information, subject to legal and contractual obligations. We'll retain only what's necessary for legitimate business purposes or legal compliance.
Data Portability
Receive your personal information in a structured, commonly used format that allows you to transfer it to other service providers if you choose.
Restrict Processing
Limit how we use your information in specific circumstances, such as when you're disputing data accuracy or questioning the lawfulness of processing.
Object to Processing
Object to our use of your information for direct marketing, legitimate interests, or research purposes. We'll stop processing unless we have compelling legitimate grounds.
To exercise these rights, contact us using the details provided at the end of this policy. We'll verify your identity before processing requests to protect against unauthorized access. Most requests are handled within 30 days, though complex requests might take up to 60 days with appropriate notification.
Data Security and Retention
How we protect your information and determine storage periods
We implement multiple layers of security to protect your personal information. Technical measures include encrypted data transmission, secure server environments, and regular security audits. Access controls ensure only authorized personnel can view your information, and we maintain detailed logs of all data access activities.
Physical security measures protect our offices and data centres. We use professional-grade security systems, restricted access protocols, and secure disposal methods for any physical documents containing personal information.
Data retention periods vary based on the type of information and legal requirements. Active client information is retained throughout your engagement with our services plus seven years for business records compliance. Marketing preferences are kept until you withdraw consent. Session notes and progress tracking data are maintained for three years to support continuity if you return for additional mentoring.
Incident Response
In the unlikely event of a data breach affecting your personal information, we'll notify you within 72 hours and provide clear information about what happened, what information was involved, and steps we're taking to address the situation.
Privacy Enquiries and Updates
Getting help with privacy concerns and staying informed about changes
We review this privacy policy regularly to ensure it reflects current practices and legal requirements. Material changes are communicated via email to active clients at least 30 days before implementation. You can always find the current version on our website with clear indication of the last update date.
For specific privacy questions, data access requests, or concerns about how your information is handled, contact our privacy team directly. We aim to respond to all privacy enquiries within five business days and resolve most issues within 30 days.
If you're not satisfied with our response to privacy concerns, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). We're committed to working cooperatively with regulatory authorities to address any privacy issues that may arise.
Privacy Contact Information
For all privacy-related enquiries, data requests, or concerns about your personal information
Dubbo NSW 2830
Australia